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Author:Dieter Zapf , Felix C. Brodbeck ...
Data Source:[J].International Journal of Human-Computer Interaction(IF 1.131), 1992, Vol.4 (4), pp.311-339Taylor & Francis
Abstract:An action-oriented taxonomy of errors in human-computer interaction in the office differentiated four classes: functionality problems, usability problems, interaction problems, and inefficient behavior. Functionality problems were differentiated in how they affect the action proc...
Author:Kamaljit S. Birdi , Dieter Zapf
Data Source:[J].Behaviour & Information Technology(IF 0.856), 1997, Vol.16 (6), pp.309-319Taylor & Francis
Abstract:The present study examined the reactions of older and younger workers to the situation of encountering an error during computer-based work. It was expected that older workers would have a stronger negative emotional reaction to such an error due to a combination of age-related fa...
Author:Dieter Zapf , Felix C. Brodbeck
Data Source:[J].Behaviour & Information Technology(IF 0.856), 1992, Vol.11 (6), pp.319-328Taylor & Francis
Abstract:This paper investigates the impact of different levels of expertise on errors in human-computer interaction. In a field study 174 clerical workers from 12 different companies were observed during their normal office work and were questioned on their expertise with computers. The ...
Author:Dieter Zapf , Yue Ma ...
Data Source:[J].Structural Equation Modeling: A Multidisciplinary Journal(IF 4.242), 2011, Vol.18 (3), pp.465-491Taylor & Francis
Abstract:Interaction and quadratic effects in latent variable models have to date only rarely been tested in practice. Traditional product indicator approaches need to create product indicators (e.g., x 12, x 1 x 4) to serve as indicators o...
Author:... Álvaro Rodríguez-Carballeira , Juana Gómez-Benito , Dieter Zapf
Data Source:[J].International Journal of Clinical and Health Psychology, 2010, Vol.10 (3), pp.519DOAJ
Abstract:This instrumental study describes the development and validation of a new measure of workplace bullying, entitled Escala de Abuso Psicológico Aplicado en el Lugar de Trabajo (EAPA-T). Participants included 85 members of numerous Spanish support associations for targets of bu...
Author:Dieter Zapf , Elmar Schlüter
Data Source:[J].European Journal of Work and Organizational Psychology, 2013, Vol.22 (2), pp.182-193Taylor & Francis
Abstract:A study of 494 employees nested in workgroups from 19 different organizations revealed group identification to be an important factor influencing work-related bullying at both the individual and the group level. Results show that the more employees identified with their group, th...

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