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Author:... Robin S. Snell , Maureen Y.L. Chan , Amy L.Y. Wong
Data Source:[J].Leadership & Organization Development Journal, 2018, Vol.39 (6), pp.745-761Emerald
Abstract:Purpose(#br)The purpose of this paper is to identify attributes and practices that are salient for effectiveness in middle- and senior-level service leadership positions. (#br)Design/methodology/approach(#br)Critical incident interviews were conducted with 17 key informants,...

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