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Author:Sandra Hogarth-Scott
Data Source:[J].British Food Journal(IF 0.614), 1999, Vol.101 (9), pp.668-682Emerald
Abstract:Discusses the relationship literature, drawing on relationship marketing, marketing, organisational behaviour, and strategy literatures and provides an overview of the central constructs of power/dependency, commitment and trust. Subsequent discussion examines these construc...
Author:Sue Vaux Halliday , Sandra Hogarth-Scott
Data Source:[J].Journal of Applied Management Studies, 2000, Vol.9 (1), pp.55-69Taylor & Francis
Abstract:In the UK National Health Service patients are increasingly seen as consumers of a service. This longitudinal study examined the information sources and criteria used by women when choosing, using and evaluating maternity care. The aim was to illustrate how services might be...
Author:Sandra Hogarth-Scott , Kathryn Watson , Nicholas Wilson
Data Source:[J].Marketing Intelligence & Planning, 1996, Vol.14 (1), pp.6-18Emerald
Abstract:Addresses the relevance of marketing principles and how marketing should be practised in very small or micro firms by studying new start businesses in the West Yorkshire area. Reports qualitative research findings from in-depth interviews with a sample of 18 small business founde...
Author:Sandra Hogarth-Scott , G. Peter Dapiran
Data Source:[J].Management Decision, 1997, Vol.35 (4), pp.310-318Emerald
Abstract:Category management has been introduced in the grocery industry as a mechanism for managing relationships between retailers and their suppliers. Examines the nature of relationship concepts of power, trust and commitment within the category management framework based on the findi...
Author:Sandra Hogarth-Scott , Gillian Wright
Data Source:[J].Journal of Management in Medicine, 1997, Vol.11 (5), pp.302-311Emerald
Abstract:Examines the debate on quality in health care in light of GP fundholding and the Patients’ charter. Focuses on the development of quality issues in General Practice by carrying out research based on two stages: first, an exploratory stage aimed at the understanding of key is...
Author:Sandra Hogarth-Scott , Gillian Wright
Data Source:[J].Marketing Intelligence & Planning, 1996, Vol.14 (1), pp.45-51Emerald
Abstract:Examines the debate on quality in health care in light of GP fundholding and the Patients’ Charter. Focuses on the development of quality issues in General Practice by carrying out research based on two stages: first, an exploratory stage aimed at the understanding of key is...
Author:Sandra Hogarth-Scott , Steven P. Rice
Data Source:[J].International Journal of Retail & Distribution Management, 1994, Vol.22 (1), pp.20-28Emerald
Abstract:Rapid change in UK food retailing, in particular the entry of Europeandiscounters such as Aldi and Netto, has provoked speculation about theeffect of these entrants on the major multiples. The discount sector isgrowing and the major multiples are trying to appear more pricec...
Author:Sandra Hogarth-Scott , Stephen T. Parkinson
Data Source:[J].European Journal of Marketing, 1993, Vol.27 (3), pp.51-62Emerald
Abstract:Explores the marketing process of a large food retailer, based onin-depth interviews with 106 senior managers. Finds that attitudestowards marketing are conflicting, that the role is diffused intodifferent functional areas within the organization, and that buyers arehighly influe...
Author:Sandra Hogarth-Scott , Depeng Jiang
Data Source:[J].Management Decision, 2009, Vol.47 (10), pp.1489-1513Emerald
Abstract:Purpose(#br) – Within the service industry, the serviceperson enhances customer loyalty by increasing customer benefits and decreasing customer costs, but is also embedded within and influenced by the organizational context. Thus, the influence of a serviceperson's orientati...

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